Terms & Conditions CM8App

In this Terms and Conditions document, "CM8App", "we", "Platform" or "company" refers to the operator of the website and mobile app accessible at https://cm8app.app. "Member", "user" or "you" refers to any individual who registers or uses the cm8app platform.

"Service" covers all games, sports betting, promotions, payment systems, support chat, mobile app, and any other features provided through the cm8app platform.

"Account Balance" refers to the total funds available in your cm8app account wallet at any given time. "Bonus" refers to any promotional credits granted to members subject to the stipulated terms and conditions.

These terms constitute a binding agreement between you and cm8app and govern your use of all services offered. Please read this document in full and carefully.

To register and use the cm8app platform, you must meet the following requirements:

• At least 18 years old on the date of registration.
• Having the legal capacity to agree to and be bound by a contract.
• Not domiciled in any jurisdiction that prohibits the use of digital entertainment platforms of this nature.
• Register only one account for yourself — multiple accounts for a single individual are strictly prohibited.
• Providing accurate, truthful, and up-to-date personal information during registration.

CM8App reserves the right to request proof of identity at any time to verify member eligibility. Failure to provide the required documents within the specified period may result in temporary suspension or account closure.

CM8App is not responsible for any registration made by individuals who do not meet the above eligibility requirements. Members are solely responsible for ensuring that their use of this platform complies with the laws applicable in their jurisdiction.

All information provided during registration must be accurate and not misleading. You are responsible for keeping your personal information up to date should any changes occur.

Process KYC (Know Your Customer) is an identity verification step required before you can make a withdrawal or access higher account limits. Documents that may be requested include:

• Valid Malaysian Identity Card (MyKad) or passport.
• Proof of current address (utility bill or bank statement within the last 3 months).
• Proof of payment method used (screenshot of bank account or e-wallet).

All documents are submitted through secure channels within the cm8app platform. Your data is stored with encryption and is not shared with third parties without your consent. Read CM8App Privacy Policy for full details.

Your account password is your sole responsibility. cm8app will never ask for your password through any communication channel. If you suspect unauthorized access to your account, contact our support team immediately.

CM8App accepts deposits via approved payment methods including FPX, DuitNow, local bank transfers, and supported e-wallets. All deposits are processed through a secure payment gateway.

Deposit:

• The minimum deposit varies depending on the selected payment method.
• Deposited funds will be credited to your account balance within the timeframe specified for each payment method.
• CM8App does not charge any processing fees for deposits made via standard methods.

Withdrawal:

• Withdrawals are only processed to the bank account or e-wallet registered under the same member's name.
• Accounts that have completed KYC enjoy faster withdrawal processing.
• CM8App reserves the right to request additional verification for withdrawals exceeding certain limits.
• Any attempt to withdraw funds derived from fraudulent activity will be blocked and reported.

CM8App does not accept third-party deposits. All financial transactions must come from an account held in the registered member's name. Failure to comply may result in withdrawal suspension or account closure.

All games offered by cm8app use Random Number Generator (RNG) which has been audited by an accredited independent body. This ensures the fairness and transparency of every game outcome.

By using the platform, you acknowledge that:

• You understand the rules of each game before participating.
• RNG results are final and cannot be disputed.
• CM8App is not liable for any losses arising from valid game outcomes.
• Sports betting is subject to the market rules stated in the betting section.

Any disputed game result will be reviewed by the cm8app team. During the investigation, the account in question may be temporarily suspended. cm8app's decision in any investigation is final.

CM8App reserves the right to void or cancel any accepted bets resulting from technical errors, odds mistakes, or system failures beyond our control.

CM8App offers various promotions to members from time to time. Each promotion is subject to its own specific terms and conditions as stated on the respective promotion page.

General terms applicable to all cm8app promotions:

• One bonus per account — each bonus may only be claimed once per member, device, or household.
• The welcome bonus is exclusively for new members who have not previously made a deposit.
• All bonuses are subject to rollover requirements (wagering requirements) that must be met before a withdrawal can be made.
• The validity period of each bonus is stated in the promotion terms — bonuses that expire without meeting the rollover requirement will be forfeited.
• CM8App reserves the right to modify, suspend, or terminate any promotion at any time.

Promotion abuse — including opening multiple accounts, using false information, or any method intended to manipulate the bonus system — is prohibited and will result in cancellation of all bonuses and account closure without notice.

CM8App takes your personal data protection seriously. All information collected during registration and use of the platform is managed in accordance with CM8App Privacy Policy which forms part of these Terms & Conditions.

In brief, our data protection principles are:

• Data is collected solely for the stated purposes and with your consent.
• Data is stored with industry-standard encryption and is not sold to third parties.
• You have the right to access, correct, or request deletion of your data.
• Financial transaction data is retained in accordance with applicable legal requirements.

For the protection of your account, please ensure that your registered email address and mobile number are kept up to date. This information is used for identity verification and account security notifications.

The following activities are strictly prohibited on the CM8App platform and will result in firm action, including account closure and forfeiture of balance:

• Fraud & Manipulation — any attempt to cheat the game system, tamper with software, or manipulate outcomes by unauthorised means.
• Multiple Accounts — registering or using more than one account under the same name, device, or IP address.
• Money Laundering — using the cm8app platform to conceal or launder proceeds from illegal activities.
• Use of Automated Software — using bots, automated scripts, or any third-party software to access or play on the platform.
• Third-Party Transactions — receiving deposits or making withdrawals through a bank account or e-wallet not registered in the name of the verified member.
• Live Chat Misuse — sending offensive content, spam, or any communications unrelated to cm8app services.
• Technical Disruptions — any attempt to hack, attack, or disrupt the cm8app platform infrastructure.

CM8App cooperates with relevant authorities where there is evidence of illegal activity. All data and transaction records may be submitted to authorities as required by law.

CM8App reserves the right to temporarily suspend or close any account without prior notice for the following reasons:

• Violating any section of these Terms and Conditions.
• There is suspicious or unusual activity detected on the account.
• Failure to submit the required KYC documents within the specified timeframe.
• Requests from the relevant authorities.
• There is evidence that the account is being used by an unauthorised party.

Voluntary closure: You may request account closure at any time by contacting the CM8App support team. Prior to closure, any valid remaining balance (excluding bonuses that have not met rollover requirements) will be processed for withdrawal following standard procedures.

Closure for responsible gaming: CM8App provides a temporary account suspension option for members who feel they need a break from gaming activity. Contact the support team or access account settings to activate this feature. Visit Responsible Gaming for more information.

The cm8app platform is provided on an "as is" basis. While we strive to ensure continuous availability, cm8app does not guarantee that the platform will be entirely free from disruptions, technical errors, or unplanned downtime.

CM8App is not liable for:

• Financial losses resulting from legitimate game outcomes.
• Internet connection or device issues on the user's end.
• Service interruptions due to scheduled maintenance or unforeseen events.
• Indirect, incidental, or consequential losses arising from the use of the platform.

Cm8app's maximum liability to any member under any circumstances shall not exceed the total deposits made by that member in the 30 days preceding the event giving rise to the claim.

CM8App reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. The latest version will always be available on this page and the last updated date will be revised accordingly.

By continuing to use the CM8App platform after any amendments are made, you are deemed to have accepted and agreed to the latest version of the Terms and Conditions. It is your responsibility to review this page periodically.

Should any material changes affect your rights as a member, cm8app will endeavor to notify you via your registered email or an in-platform notification before the changes take effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the cm8app support team through the following channels:

• Live Chat: Available 24/7 on the cm8app platform or app.
• Support Email: [email protected] (displayed as text — not a clickable link)

The cm8app support team is Malaysian-speaking and will endeavor to respond to every inquiry as quickly as possible, typically within 3 minutes via live chat.

For general enquiries about the platform, you may also refer to the cm8app FAQ which contains answers to frequently asked questions from our members.